Mail Order T&C’S

and SHOP POLICY

Dispatch Times

All orders will usually be dispatched next day and must be SIGNED FOR PLEASE ARRANGE TO BE IN THEY WILL NOT BE LEFT IN A SAFE PLACE, if you are out a card will be left and the package returned to the post office for collection. We will advise if there is a delay.

Click and Collect

You will be notified by text message and or email when goods are ready for collection from the STORE 140 CENTRAL ROAD WORCESTER PARK SURREY KT4 8HH goods need to be collected by SEVEN working days after notification.
Polo printing could delay an order by up to 7 days

REFUNDS FOR THESE ITEMS WILL BE MADE VIA OUR WEBSITE NOT INSTORE

 

Returns

WEBSITE Returned items must be returned with 14 days in the original packaging and unworn. Refunds will be issued via the original payment method and postage is NON-refundable this apples to Internet orders only MADE TO ORDER ITEMS AS STATED ON WEB PAGE ARE NON RETURNABLE FOR REFUND OR EXCHANGE
STORE PURCHASES we only offer an EXCHANGE or CREDIT  NOTE we do not offer REFUNDS

please note on returned items we abide by your consumer statuary rights on faulty goods

RETURNS MUST BE MADE BY 28 DAYS.

THIS IS EXTENDED FOR EARLY PURCHASES  DURING BACK TO SCHOOL
Package deals we only offer an exchange on a like for like basis ie.jumper for jumper we will not issue a credit note
ON MADE TO ORDER ITEMS THERE ARE NO REFUNDS OR EXCHANGES

Free School Deliveries

Tolworth girls school, Ursuline High School, Chessington Community College, Carshalton High School, Richard Challoner, Holy Cross, Malden Parochial  have agreed that deliveries can be made to the school office each Friday during term time. All orders must be over the value of £25 to qualify. Any other deliveries are subject to our standard delivery charges. RETURNS OR EXCHANGES MUST BE RETURNED TO THE TRUTEX STORE OR BY MAIL THE FACILITY IS NOT AVAILABLE AT THE SCHOOL TO DO THIS

Shawley School

THIS IS AN INTERNET SERVICE ONLY NO STOCK IS KEPT IN THE SHOP TO CONTACT US USE EMAIL ONLY DO NOT PHONE